Privacy Policy

Privacy Policy

Last updated: 08/18/2024

Neural System values the privacy and data protection of all users and customers. This Privacy Policy describes how we collect, use, store, and protect information in our computer vision and artificial intelligence-based products and services.

1. Information Collection
Our systems may collect and process:

• Images and videos captured by cameras integrated into the system.

• Operational data (e.g., alerts, event logs, productivity reports).

• Access data (e.g. users, credentials, usage permissions).

• Customer-provided contact information for setup and support.

We do not collect sensitive personal data without a clear and legitimate purpose.

2. Use of Information
The information collected is used to:

• Generate real-time alerts about security, productivity, or risk events.

• Provide customized dashboards and reports.

• Continuously improve the accuracy of AI algorithms.

• Comply with legal and contractual obligations.
  

3. Data Sharing
We do not share data with third parties. Data sharing may only occur:

• With service providers contracted for technical support.

• When required by law or court order.

• With the express authorization of the client.
  

4. Storage and Security

• Data is stored on secure servers, with encryption and access control mechanisms.

• We apply technical and administrative measures to prevent unauthorized access, loss or improper alteration of information.

• Data retention time follows contractual and legal criteria, and is deleted or anonymized after the necessary period.
  

5. Data Subject Rights (LGPD)
According to the General Data Protection Law, data subjects may:

• Request access to processed data.

• Correct incomplete, inaccurate or outdated data.

• Request deletion or anonymization of unnecessary data.

• Revoke consent to processing, where applicable.

Orders can be placed through our official contact channels.

6. Use of Images and Videos
The images and videos processed by the system are for operational purposes only (security, monitoring, and productivity). The customer is responsible for ensuring that the use of the cameras complies with applicable legislation and internal privacy policies.

7. Policy Changes
We may update this Privacy Policy at any time. Relevant changes will be communicated to customers through our official channels.

8. Contact
For questions, requests or to exercise rights related to personal data, please contact our Data Protection Officer (DPO) by email: dpo@neuralsystem.com.br.